Frequently Asked Questions
know more about playing at slots jungle casino
Do you accept players from the US?
Yes we do, All USA Players are welcome at Slots Jungle Casino
What are the minimum system requirements for running Slots Jungle Casino software on my computer?
Slots Jungle Casino requires a minimum of: Microsoft © Windows tm 98/ME/NT/2000/XP, MS Internet Explorer 7.0 or above, Pentium 300 MHz PC or faster, 64MB RAM or more. For the most enhanced gaming experience, set the resolution of your screen to 800X600 or higher and set the screen colors to High Color (16 bit) or more. If you are using a resolution of 640X480, you should consider hiding your Taskbar. You can do this by right click on the Taskbar, select "Properties" and then put a checkmark on the "Auto hide" checkbox.
Is it possible for me to have two casino accounts on the same computer? Or may I use the same credit card on two different accounts here?
Unfortunately, at Slots Jungle Casino, you can’t have two accounts on the same computer. At this time, you can not use the same credit card for two different accounts. The reason we do this is to avoid fraud accounts. Nevertheless, if you would like to create another account, please contact our customer support and they will gladly assist you!
How do I make a deposit into my account?
Just follow these simple steps:
- Register as a User by clicking on "Create User" in the Casino Software, and open an account.
- Once you have a Username and Password you are ready to deposit money into your account and increase your balance.
- Once you are in the "Lobby" click on the "Cashier" button in the left corner of the screen.
- Select your preferred deposit method.
How long does it take to process my deposit?
Follow the following link for deposit processing times Deposit Information.
If, for any reason, your request has not been approved after the time periods specified above, please contact us on the Livechat, by phone or at: firstname.lastname@example.org
I submitted a deposit but my balance hasn't been changed. What should I do?
Deposits made using Credit cards, NETELLER, and Money Bookers (SKRILL), EcoCard and UKash are usually added to your balance within seconds. If your deposit was rejected you will receive a corresponding message in your browser. If you are experiencing further difficulties or if you are receiving an error message, please contact our support staff at: email@example.com
How do I get my bonus?
To receive a bonus, please redeem your code in the cashier in the REDEEM COUPON tab. If you see the tab that says COUPON DETAILS, you have an active bonus already and need to finish the terms on it. After redeeming a new deposit coupon, it will show up on your balance as soon as you deposit. For any problems redeeming a coupon, contact Customer Support before starting to play. If you contact us after playing a deposit, we will not be able to fix the issue.
Do bonuses have restrictions?
When taking a bonus on Slots Jungle casino, the casino is giving you free money to play with. Because of that, there are requirements that need to be met before cashing out. Bonuses are created for specific games, so be sure to take a bonus for the games you are playing and not something else as it is against the casino rules to play outside of the games limited for your bonus.
Bonuses will also have a requirement that you must play for a period of time before cashing out. This is determined by the amount you wager. It does not relate to your winnings or losses specifically, therefore on every wager you make, your requirement will decrease in relation to the size of the wager that was made. When the requirement reaches zero, your balance will become withdrawable.
Bonuses given with a deposit are given for wagering purposes only, and therefore will need to be removed from your balance when a withdrawal request has been approved.
Bonuses given without a deposit attached to it will also have a maximum amount that can be withdrawn from its winnings.
Please check the terms of the bonus you are taking or receiving through the COUPON DETAILS tab in the cashier or check with our Customer Service to make sure you are aware of all the details of your bonus before you begin to play.
How do I cash out my winnings?
In order to receive your winnings you need to first fill out our withdrawal paperwork, the FAXBACK form. You can find it to download here: Verifications
After the form is submitted with the required documents, it will take up to 3 business days to be approved. If being submitted by email, it is advised to keep the email under 5mb in size or to send separate emails with the documents. This is a one-time only process with the withdrawal forms and will not be needed after the first withdrawal. Any changes to the information submitted must go through the finance department.
After it is approved you can request your winnings. You can withdraw money by following these steps:
- Start the Slots Jungle Casino program.
- Enter your Username and Password in the "Play for Real" login screen.
- Once you’re in the Lobby click on "Cashier" in the left corner of the screen. Then select "Withdraw". Select your preferred withdrawal method from the options on the left side.
- Enter your desired sum and click on the "SUBMIT" button. For first time withdrawals, you will need to confirm the name on your bank account, account number and routing number (Players outside the USA need to enter 000000000 in place of the routing number) before clicking the SUBMIT button.
The sum will be sent to you via method of your choice.
All withdrawal requests are processed and approved within 4 business days from their request date.
Please allow a few days after the approval to receive the transfer in your bank.
The minimum amount for a Withdrawal request is $100. If you have requested to withdraw an amount lower than these minimum amounts, we will not be able to process the requested withdrawal.
NETELLER - If you have deposited funds to your account using only the NETELLER method, then your withdrawals can be credited back directly to your NETELLER account. Withdrawing through NETELLER is simple and fast.
CHECKS – If requested, Slots Jungle can send a courier check rather than a wire transfer, there will be additional shipping time after the approval for delivery.
For your protection and security we occasionally ask for your authorization in order to process your withdrawals. Also, we may ask you to verify and sign a list of your deposits to your account.
Please make sure that all the information you submit is accurate, up-to-date and complete, so that we can process your withdrawal request quickly and without delays.
Slots Jungle Casino reserves the right to delay and/or stop the processing of withdrawal requests until final approval has been received for any outstanding deposit transactions.
If you still have any questions or comments about withdrawals, deposits or any other matter, please send them to: firstname.lastname@example.org. We guarantee a prompt reply to any of your questions.
How long does it take to receive my winnings?
Withdrawal requests are processed and approved within 4 business days. You will be notified by email whether your withdrawal request has been approved or rejected.
WIRE TRANSFER requests usually take few additional days to reach your bank account.
CHECKS – You may request through an Account Manager to receive your withdrawal via courier check rather than Wire Transfer. Checks may take 5-10 business days after the withdrawal request has been processed and approved to arrive to you.
If your withdrawal request has not been settled within the time period described above, or if you are experiencing any problems, please contact our support staff at: email@example.com
Is there an age limit to play at Slots Jungle Casino?
There isn’t an age limit to play in Fun mode, however, if you want to play for real money, you must be of the age 18 years or older to play.
Can I have 2 accounts on the same computer? /Can I use the same credit card on 2 different accounts?
No, at Slots Jungle Casino, you may not have more than 1(one) account on the same computer/IP/household, nor may you have a single credit card on multiple accounts. This is to prevent fraudulent activity.
If you have more than one player in your computer/IP/household, please contact an Account Manager by phone or chat to open the additional account(s).
I never receive any of the Emails Slots Jungle Casino sends me, why not?
Your Email provider may be blocking Email messages coming in from malicious sites so effectively that messages from Slots Jungle Casino were accidentally screened and blocked during this process. These mostly include the following: Comcast, Yahoo, Hotmail, MSN, AOL and Verizon. Please check your Junk Mail folder, and if there are still no Slots Jungle Casino emails being received, contact Customer Support and your Email provider.
***Important notice for receiving e-mails from Slots Jungle Casino:
Internet service providers install powerful anti-spam filters to ensure that their customers only get the e-mails they want to receive. This could result in you not receiving important account information and promotional emails.
Don't let Spam controls spoil your fun! Add firstname.lastname@example.org to your permitted e-mails list through your service provider.
How does Slots Jungle Casino ensure the fairness of its games?
Our software’s payout percentages are calculated by a sophisticated random number generator that is rigorously tested and uses highly complex algorithms. This ensures that our game payouts are honest and fair. For more information regarding this topic, please visit the Fair Gaming page.
How safe is it to use my credit card online, and how do I make a deposit using my credit card?
Slots Jungle Casino's secure online credit card system is quick, easy to use, and totally secure. For maximum security, all communications between your computer and the casino server are encrypted using SSL technology (Secure Socket Layer), which is the most widely accepted way of protecting data on the Internet. SSL encryption is used by banks and other institutions with the highest need for secure data transmissions. In order to make a deposit you must first register your Username and Password.
How secure is my information at Slots Jungle Casino?
At Slots Jungle Casino, we go above and beyond to ensure that all of your transactions within the casino are safe and secure. Please feel free to read more about our commitment to your Slots Jungle Security
How does Slots Jungle Casino protect my privacy?
Slots Jungle Casino implements the most comprehensive security measures possible, including a highly sophisticated Firewall and RSA encryption, to make sure that sensitive information remains 100% secure with us. To learn more about the Slots Jungle Casino security measures, please visit the Security page.